If you are not completely satisfied with the purchase for any reason, please review our return, refund, and exchange policies below. Products must be returned in new or gently used condition. Lord & Lily monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances.
We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase by mail and we receive your item within 60 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
♦ If we receive your item by mail over 60 days of purchase we will only provide you with exchange of products.